Privacy policy & Right of withdrawal

Thank you for your interest in our website. We, TENTEQ GmbH, take the protection of your personal data very seriously and strictly adhere to the data protection laws. Personal data on this website is collected only for technical purposes. Under no circumstances will the collected data be sold or passed to third parties for any other reason. The following declaration gives you an overview of how we guarantee this protection and what kind of data is collected for what purpose.

1. Access data and hosting

You can visit our website without providing any personal information. Each time a website is called up, the web server merely automatically saves a server log file, which contains the name of the requested file, your IP address, date and time of the call, the amount of data transmitted and the requesting provider (access data).

These access data are used exclusively for the purpose of ensuring trouble-free operation in the site and improvement to our services. In accordance with Art. 6 para. 1 sentence 1 f GDPR, personal data processing is necessary for the purposes of the legitimate interests pursued by our company or by a third party.

When you visit this website, the information transmitted to us by your browser is stored on the server. It contains:

  • Date and time of the server request
  • Browser type/ version
  • Type of operating system
  • Referrer URL (the previously visited page)
  • Host name of the accessing computer (IP address)
  • Visited websites

These data do not belong to the personal data, but are anonymized. They are used exclusively for statistical purposes. Data transfer to third parties for commercial or non-commercial purposes is not executed.

Third-party hosting services
As part of processing on our behalf, a third party provider provides us with hosting and website presentation services. This serves to protect our legitimate interests in a correct presentation of our offer, which predominate within the scope of balancing of interests. All data collected in the context of the use of this website or in the forms provided for this purpose in the online shop as described below are processed on its servers. Processing on other servers only takes place in the framework described here.

This service provider is located within a country of the European Union or the European Economic Area.

2. Data collection and use for contract processing and opening a customer account

We collect personal data when you voluntarily provide us with them while making an order (e.g. via contact form or e-mail) or opening a customer account. In mandatory fields we require the data for contract processing, or opening the customer account, because you cannot complete the order, create an account without this information. Which data is collected can be seen in the respective input fieds. We use the data you provided in accordance with Art. 6 Para. 1 S. 1 b GDPR for contract and enquiries processing. After complete processing of the contract or deletion of your customer account, your data will be restricted for further processing and deleted after expiry of the storage periods under tax and commercial law, unless you have expressly consented to further use of your data or we reserve the right to use data for cases, which are permitted by law and about which we inform you in this declaration. The deletion of your customer account is possible at any time and can be done either by a message to the contact indicated below or via a designated function in the customer account.

3. Data transfer

For fulfillment of the contract in accordnce with Art. 6 para. 1 sentence 1 b GDPR, we pass on your data to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods. Depending on which payment service provider you select in the order process, we pass on the payment data collected for the processing of payments to the credit institution commissioned with the payment and, if applicable, to payment service providers commissioned by us or to the selected payment service. In some cases, the selected payment service providers also collect thess data by themselves if you create an account there. In this case, you must log in to the payment service provider during the ordering process. In this respect, the privacy policy of the respective payment service provider is applied.

Data transfer to shipping service providers
By your consent during or after your order, we will pass your e-mail address and telephone number to the selected shipping service provider according to Art. 6 para. 1 sentence 1 a GDPR, so that the latter can contact you for the purpose of notification or coordination of delivery.

Consent can be revoked at any time via sending a message to our comany or directly to the shipping service provider, the contacts listed below. After revocation, we will delete your data provided for this purpose, unless you have expressly consented to further use of your data or we may reserve the right to use data for reasons, which are permitted by law and about which we inform you in this declaration.

DPD Deutschland GmbH
Wailandtstraße 1

DHL Express Germany GmbH
Sträßchensweg 10
53113 Bonn

Deutsche Post AG
Charles-de-Gaulle-Straße 20
53113 Bonn

4. E-mail newsletter and postal advertising

Postal advertising and your right of objection
Furthermore, we reserve the right to use your first and last name as well as your postal address for our own advertising purposes, e.g. to send interesting offers and information about our products by post. This serves to safeguard our legitimate interests in an advertising approach to our customers in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR, which predominate in the context of balance of interests.

The advertising mailings are processed on our behalf by a service provider to whom we pass your data.
You can object to the storage and use of your data for these purposes at any time by sending a message to the contact option described below.

5. Use of data for payment processing

Credit assessment
If making payments in advance, e.g. when purchasing on account, it is necessary to obtain the information about your identity and creditworthiness from specialized service companies (credit agencies) for the conclusion of the contract pursuant to Art. 22 para. 2 a GDPR. For this purpose, we transfer your personal data required for a credit assessment to the following company(s):

Kormoranweg 5
65201 Wiesbaden

Creditreform Boniversum GmbH
Hellersbergstraße 11
41460 Neuss

Appropriate measures to protect your rights, freedoms and legitimate interests will be taken into account. You have the opportunity to express your point of view and to challenge the decision by sending a message to the contact person described below. After complete processing of the contract, your data used for this purpose will be deleted, unless you have expressly consented to further use of your data or we may reserve the right to use data for reasons, which are permitted by law and about which we inform you in this declaration.

6. Cookies and web analysis

To make our website more attractive for you and to enable the use of certain functions, to display suitable products or for market research purposes, we use cookies on various pages. This serves to safeguard our legitimate interests in an optimised presentation of our offer in accordance with Art. 6 para. 1 sentence 1 f GDPR, which predominate in the context of balancing of interests. Cookies are small text files that are automatically stored on your device. Some of the cookies we use are deleted after the end of the browser session, i.e. after closing your browser (session cookies). Other cookies remain on your device and enable us to recognize your browser during your next visit (persistent cookies). You can see the duration of storage in the cookie settings of your web browser. You can set your browser in such a way that you will be informed about the setting of cookies and individually decide on their acceptance or exclude the acceptance of cookies either for specific cases or in general. Each browser differs in the way it manages the cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. You will find the cookie policy information for the respective browsers at the following links:
Internet Explorer™:
Opera™ :

If cookies are not accepted, the functionality of our website may be limited.

Use of Google (Universal) Analytics for web analysis
For website analysis, this website uses Google (Universal) Analytics, a web analysis service of Google LLC ( This serves to safeguard our legitimate interests in an optimised presentation of our offer in accordance with Art. 6 para. 1 sentence 1 lit. f DSGVO, which predominate in the context of a balancing of interests. Google (Universal) Analytics uses methods that enable an analysis of your use of the website, such as cookies. The automatically collected information about your use of this website is usually transferred to a Google server in the USA and stored there. By activating IP anonymisation on this website, the IP address is reduced prior to transmission within the Member States of the European Union or in other states party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. The anonymous IP address transmitted by your browser within the framework of Google Analytics is not merged with other Google data. After the end of the use of Google Analytics by us the data collected in this context will be deleted.

Google LLC is headquartered in the USA and is certified under the EU-US Privacy Shield. A current certificate can be viewed here. As a result of this agreement between the US and the European Commission, the latter has established an adequate level of data protection for companies certified under the Privacy Shield.

You can prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available under the following link:

As an alternative to the browser plugin, you can click this link to prevent Google Analytics from collecting data on this website in the future. An opt-out cookie is stored on your mobile device. If you delete your cookies, you must click the link again.

Disable Google Analytics

7. Contact options and your rights

As a person concerned, you have the following rights:

  • in accordance with Art. 15 GDPR, you have the right to request information about your personal data processed by us to the extent described therein;
  • in accordance with Art. 16 GDPR, you have the right to demand the immediate correction of inaccurate personal data stored by us;
  • pursuant to Art. 17 GDPR, the right to request the deletion of your personal data stored by us is applied, unless further processing
    – to exercise the right of freedom of expression and information;
    – to fulfil a legal obligation;
    – for reasons of public interest, or
    – for the establishment, exercise or defence of legal claims;
  • in accordance with Art. 18 GDPR you have the right to obtain from the restriction of the processing of your personal data, insofar as
    – the accuracy of the personal data is contested by you;
    – the processing is unlawful, but you refuse to delete personal data;
    – we no longer need the data, but you do need them to assert, exercise or defend legal claims;
    – you have lodged an objection to the processing pursuant to Art. 21 GDPR;
  • in accordance with Art. 20 GDPR, you have the right to receive your personal data that you have provided us with in a structured, commonly used and machine-readable format or to request its transfer to another person responsible;
  • pursuant to Art. 77 GDPR you have the right to complain to a supervisory authority. You can contact the supervisory authority at your usual place of residence or workplace or at our company headquarters.

If you have any questions regarding the collection, processing or use of your personal data, correction, blocking or deletion of data, revocation of any consent given or objection to a particular use of data, please contact our company data protection officer:

Hamza Achanyar
Märkische Strasse 90-92
D-44141 Dortmund

Phone: +49 (0) 231 18588350


Right of objection
Insofar as we process personal data as described above in order to protect our legitimate interests, which predominate within the scope of balance of interests, you can object to this processing with effect for the future. If the data is processed for direct marketing purposes, you can exercise this right at any time as described above. If the processing takes place for other purposes, you are only entitled to a right of objection if there are reasons arising from your particular situation.

After exercising your right of objection, we will not process your personal data further for these purposes, unless we can prove compelling reasons worthy of protection for the processing, which outweigh your interests, rights and freedoms, or if the processing serves to assert, exercise or defend legal claims.

This does not apply if the processing is for direct marketing purposes. Then we will not process your personal data for this purpose.


Datenschutzerklärung erstellt mit dem Trusted Shops Rechtstexter in Kooperation mit Wilde Beuger Solmecke Rechtsanwälte.